Consumers India
Subject: Welcome to Consumers India in April, 2019! Introduce Product Recall System in India, Mr Prime Minister; Wish to intern with Consumers India? Apply just now; ALL THAT GLITTERS IS NOT GOLD; Invitation to visit Painting Exhibition; Truth about Ice-creams and Frozen Desserts and more........!!!!
Welcome to our April Newsletter!
Introduce Product Recall System in India, Mr Prime Minister
Wish to intern with Consumers India? Apply just now!
ALL THAT GLITTERS IS NOT GOLD!
Video of TEDxDITE Talk by Dr Jayashree Gupta on YouTube now!
Wish to know the truth about Ice-creams and Frozen Desserts?
Use your Right to Information
If you wish to help/If you need help
About Consumers India
Brief details regarding each of these activities are given in the following paragraphs.
Introduce Product Recall System in India, Mr Prime Minister
India may be the world's second fastest growing economy with manufacturers regularly launching new and fancy consumer products, but the country is way behind in protecting consumer interests. Our Government cannot force any company to recall a faulty product. So, product recall in India is by and large a voluntary act. Only in the case of food and nutrition products can the government ask the manufacturer to take the product off the shelves. Even in these categories, incidents of recall are far and few.
In USA Consumer Product Safety Commission (CPSC) is an independent regulatory agency of the United States Government, responsible for protecting the public from unreasonable risks of injury and death associated with consumer products. It has jurisdiction over approximately 15,000 different types of products used in and around homes, schools, recreation and otherwise. It posts names of all brands and products that have been recalled along with their background and performance on its website. This enables consumers to check the track record of a company and the performance of products. Such a system needs to be started in India as well.
The Consumer Protection Bill, 2018 had provisions for establishing a Consumer Protection Authority to investigate consumer protection issues, pass orders for recall of goods and against misleading advertisements and issue safety notices for goods and services. Alas! This important bill was allowed to be lapsed!!
Consumer Survey, carried out by interns as part of this study reveals that a whopping 78% of the respondents have come across a product that poses a health or safety risk, but 52% chose to ignore it. Amongst those who decided to act, 63% complained to the shopkeeper, while 24% complained to the manufacturer. Only 6% filed a complaint in the consumer forum. 94% of the respondents think India should have a stringent Product Recall Policy.
Consumers India has reiterated its appeal to Prime Minister to take concrete steps to save consumers from hazardous products. Consumer friendly initiatives like 'Consumer Protection Bill, 2018' and Motor Vehicles (Amendment) Bill deserve priority attention. For details see https://drjayashreegupta.blogspot.in/2017/07/product-recall-in-india.html
Wish to intern with Consumers India? Apply just now!
Internship programme was launched by Consumers India for students pursuing higher education on 15th September, 2012 and 27 batches have since been held successfully. They have studied important consumer issues under the able guidance of experienced mentors. Several issues, highlighted by interns in their studies, have been taken up with the concerned authorities at the highest level. Details of studies undertaken by interns so far may be seen on http://drjayashreegupta.blogspot.in/2013/02/studies-conducted-by-interns.html
Considering large number of students wishing to intern with Consumers India, Summer Batch of Research Internship Programme has been announced from June 15, 2019 to July 14, 2019 in collaboration with THE SOCIETY FOR UPLIFTMENT OF MASSES (SUM), An NGO in Special Consultative Status with the Economic and Social Council of the United Nations. For details see
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Consumers India
In collaboration with
THE SOCIETY FOR UPLIFTMENT OF MASSES (SUM)
An NGO in Special Consultative Status with the Economic and Social Council of the
United Nations
Invites applications for
Research Internship Programme
From June 15, 2019 to July 14, 2019
For Application Form and Details, see
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ALL THAT GLITTERS IS NOT GOLD!
Your gold jewellery may not be as pure or as precious as you think it is. Adulteration of gold with cheaper metals and forgery of BIS Hallmark are some of the common methods adopted to dupe consumers.
'I have purchased 5 gold bangles set of 50 grams from a local jeweller in 2010. The jeweller did not give me a proper bill but gave me a plain slip. In 2018 when I went there to sell the jewelry back, the jeweller refused to take it back and also said that these are not real but are made from copper. When I showed him the hand-written slip he refused about the slip.'- Many consumers will relate to this tale of woe of Ms Geeta Verma!
This is the reason why you should buy only Hallmarked Gold. The catch in Gold Hallmarking is the number which indicates the purity of gold. Even 9 carat gold can be hallmarked. So please check the number before you buy hallmarked gold jewelery, as given below:
958 Corresponds to 23 Carat
916 Corresponds to 22 Carat
875 Corresponds to 21 Carat
750 Corresponds to 18 Carat
708 Corresponds to 17 Carat
585 Corresponds to 14 Carat
375 Corresponds to 9 Carat
916 Corresponds to 22 Carat
875 Corresponds to 21 Carat
750 Corresponds to 18 Carat
708 Corresponds to 17 Carat
585 Corresponds to 14 Carat
375 Corresponds to 9 Carat
For further details of the study carried out by the group led by Himanshi Verma (Eco (H)- IP College for Women-DU) during Winter-2018-19 Batch of Internship with Consumers India pl see
Invitation to visit Painting Exhibition in Eatopia Lobby of Habitat
Consumers India had organized All India Painting Contest on the theme 'SAVE FLORA AND FAUNA FOR BETTER HEALTH' during 2018. These contests fired young minds like never before and thousands of entries poured in from different nooks and corners of the country. The prize-winning institutions are dotted all over the country, including the remotest corners from east to west and north to south in India! An exhibition of prize-winning paintings from this contest is being organised in Eatopia Lobby in collaboration with India Habitat Centre. The exhibition will start on May 15, 2019 and will continue till mid-June, 2019 (full month). Pl do come and encourage young painters across India. https://drjayashreegupta.blogspot.com/2017/10/good-health-contests.html
Video of TEDxDITE Talk by Dr Jayashree Gupta on YouTube now!
It may be recalled that Dr Jayashree Gupta, President, Consumers India was invited for Talk on 'Catalysing Youth' during the TEDxDITE event held on 20 January, 2019. The talk focused on numerous initiatives taken by Consumers India to catalyse youth and how the studies carried out by them during our Internship Programme have contributed to several successful campaigns, leading to policy level changes by the concerned authorities in GOI. Full text of presentation may be seen on http://drjayashreegupta.blogspot.com/2019/02/tryst-with-youth.html
The video of the talk, recently uploaded on YouTube,
can be seen on
Wish to know the truth about Ice-creams and Frozen Desserts?
In 2017 the brand Amul aired an advertisement showing how consumers are cheated in the name of ice cream and served frozen desert instead.
Hindustan Unilever (HUL) and Vadilal Group joined forces to take on "Amul" ice cream maker Gujarat Cooperative Milk Marketing Federation (GCMMF) over this television commercial, which allegedly belittles "frozen desserts". HUL that owns Kwality Walls alleged in Bombay High Court that such advertisement is misleading. Vadilal which also manufactures frozen desert showed common interest in the matter.
HUL wanted removal of the ad whereas, GCMMF alleged that it educated the consumers and helped them spot the difference between two relatively close terms that is ice cream and frozen desert (one being prepared from milk and the other one from vegetable oil).
A frozen desert must contain the tag of "frozen desert" on the product.
Later on, according to the orders of Bombay HC the ad was taken off air. However, it certainly helped in creating some awareness about the difference between ice cream and frozen desserts amongst consumers.
Though frozen desserts are now being labelled as such even then the fact remains that majority of consumers, as also ice cream sellers are not aware of the difference and buy/sell frozen desserts under the impression that it is ice cream!
The video prepared by the Group led by Pranav Sachdeva makes it amply clear. It can be seen on the following link:
Details of the earlier study carried out by the group led by Harleen Pasricha (B Com (H)-JMC-DU), during internship with Consumers India, can be seen on http://drjayashreegupta.blogspot.in/2014/07/truth-about-ice-creams-and-frozen.html
Use your Right to Information
Read our user-friendly Guidebook on Right to Information (RTI) on the link given below and get started right now. You will be amazed by the power of this simple and inexpensive tool!
If you wish to help/If you need help
Consumers India has taken up important campaigns on various issues affecting the well being of large number of consumers. We wish more and more consumers to participate, take advantage of and carry forward such campaigns.
You can help us by following four simple steps:
· Share such News Letters with your friends and associates.
· Join and promote the Face Book Page and Twitter account of Consumers India
· Share our Blog posts with your friends and associates.
· Initiate your own campaigns on 'causes' 'avaaz' or 'change.org' on important consumer issues. Try to get as many signatures as you can!
Links to our Blog, Face Book Page and Twitter are given at the bottom of this post
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Need Help ?
Call National Consumer Helpline for Advice
Deptt of Consumer Affairs in GOI has set up National Consumer Helpline, which provides expert advice to consumers facing problems. For assistance please call
1800-11-4000 (Toll Free)
For online assistance, log on to
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About Consumers India
Consumers India is an intellectually strong organization comprising senior officers of Government of India (generally retired), doctors, engineers, academics and others, who have joined hands to use their knowledge and experience for the well being of consumers. The organization was registered on 18.05.2007 under Societies Registration Act, 1860. It is also registered under Sections 12A read with Section 12AA and 80 G (5) (vi) of Income Tax Act, 1961.
Consumers India has taken up several important campaigns with a view to safeguard interests of large number of consumers. Some of them relate to 'Unethical Medical Practices', 'Misleading Advertising', 'Ageing with Dignity', 'Access to Affordable Medicines', 'Justice for all…Just Now', 'Junk the junk food' etc.
Catalyzing the energy of youth through Internship Programme and All-India Painting/Slogan/On-line Photography Contests etc has been a major milestone achieved by Consumers India.
Further details may be seen on the following Website and Blog which provide a host of valuable information that we all need to survive in this world marked by anti-consumer forces playing havoc with our lives!
We look forward to your comments and suggestions.
You can connect with us through
Website: http://consumersindia.in/
Email: jayashreehrg@gmail.com
Facebook: http://www.facebook.com/Consumersindia2007
Blog: http://drjayashreegupta.blogspot.in/
Twitter: https://twitter.com/consumersindia
Video Channel: https://www.youtube.com/channel/UCCFTl3O7M6TU5pWhKRHgwfA
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Dr (Mrs)Jayashree Gupta, President, Consumers India
& Chairperson, Human Rights Group,
SUM, An NGO in Special Consultative Status with the Economic and Social Council of United Nations,
Former Additional Secretary to Government of India &
Chairperson & Managing Director
Indian Drugs & Pharmaceuticals Limited, A Govt. of India enterprise
& Chairperson, Human Rights Group,
SUM, An NGO in Special Consultative Status with the Economic and Social Council of United Nations,
Former Additional Secretary to Government of India &
Chairperson & Managing Director
Indian Drugs & Pharmaceuticals Limited, A Govt. of India enterprise
E 7/16, Vasant Vihar, New Delhi 110057
Tel: 91-9871950011 (Mobile)
Web: www.consumersindia.in
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