HOW TO BE A BETTER LISTENER WHERE EVERY ONE IS TALKING;
Originally published on JOTFORM.COM
"Oh yeah, you're right," he answers.
It's the second morning of my visit to our San Francisco office.
Between my colleague and I lie a computer screen, a smartphone face-up, and a time-sensitive issue that I'm trying to explain.
Even though he makes eye contact and offers the occasional nod or "mm-hmm," his eyes often dart back to his screen.
I know he is not listening. Apparently, only about 10 percent of us listen effectively. And when we don't listen — I mean really listen — we shortchange ourselves and our